FAQs

1. What types of mobile parts do you offer?
We offer screens, batteries, charging ports, camera modules, circuit boards, and more.

2. Do you offer warranties on your products?
Yes, most products come with a warranty that varies by item.

3. How can I place an order?
You can order through our website or contact our sales team directly.

4. What payment methods do you accept?
We accept credit/debit cards, bank transfers, and secure online payment options.

5. Do you ship internationally?
Yes, we ship internationally. Shipping costs and times vary by location.

6. What is your return policy?
Returns for defective items are accepted within a specified timeframe. Contact us for details.

7. How can I track my order?
We provide a tracking number via email once your order is shipped.

8. Do you offer bulk purchasing discounts?
Yes, we provide discounts for bulk orders. Please reach out for specific pricing.

9. How can I contact customer support?
Contact us via email, phone, or our website’s contact form.

10. Do you provide technical support for your products?
We offer basic technical support. For complex issues, consult a professional.

11. Are your parts original or aftermarket?
We offer both original and high-quality aftermarket parts.

12. How do I know if a part is compatible with my device?
Check the product description for compatibility details, or contact us for assistance.

13. What is the average shipping time?
Shipping times vary by location but typically range from 3-10 business days.

14. Can I change or cancel my order after placing it?
You can change or cancel your order within a limited timeframe. Contact us as soon as possible.

15. Do you have a physical store location?
Yes, we have a physical store. Visit our website for the address and hours.

16. Can I pick up my order in-store?
Yes, in-store pickup is available for local customers.

17. How do you ensure product quality?
We rigorously test all products before shipping to ensure quality and reliability.

18. What if the part I received is defective?
Contact our customer service to initiate a return or exchange for defective parts.

19. Do you offer installation services?
Currently, we do not provide installation services but can recommend local technicians.

20. How do you handle backorders?
If an item is on backorder, we will notify you and provide an estimated delivery date.

21. Can I subscribe to your newsletter for updates?
Yes, you can subscribe to our newsletter on our website for the latest updates and promotions.

22. Do you have a loyalty program?
Yes, we offer a loyalty program. Check our website for details on how to earn points.

23. What should I do if I receive the wrong item?
Contact customer support immediately to resolve the issue.

24. Are there any hidden fees in your pricing?
No, we are transparent about pricing, and any applicable fees will be clearly stated at checkout.

25. How often do you update your inventory?
We update our inventory regularly to ensure a wide selection of the latest mobile parts.

26. What is the best way to care for mobile parts?
Handle parts carefully and store them in a cool, dry place away from direct sunlight.

27. Can I request a specific part that’s not listed on your website?
Yes, feel free to contact us with your request, and we will do our best to help.

28. Do you offer training or resources for technicians?
We provide some resources on our website. For specific training, contact us for recommendations.

29. What if I forget my account password?
You can reset your password using the “Forgot Password” link on the login page.

30. Are your products environmentally friendly?
We strive to offer products that meet environmental standards and minimize waste.

31. Do you have an affiliate program?
Yes, we have an affiliate program. Contact us for details on how to join.

32. What are your business hours?
Our business hours are Monday to Friday, 9 AM to 6 PM.

33. Do you provide parts for older phone models?
We carry parts for a variety of models, including older ones. Check our inventory or ask us.

34. How do you handle customer privacy?
We take customer privacy seriously and adhere to strict data protection policies.

35. Can I get a sample part before ordering in bulk?
Yes, we can provide samples for certain parts. Please contact us for more information.

36. What happens if my package is lost during shipping?
If your package is lost, contact us to assist with a claim or replacement.

37. Are there discounts for schools or non-profits?
Yes, we offer special discounts for schools and non-profits. Please reach out for details.

38. How can I leave a review for a product?
You can leave a review on our website after purchasing a product.

39. What is your policy on price matching?
We do offer price matching under certain conditions. Contact us for more information.

40. Can I customize parts with specific branding?
We can discuss customization options on a case-by-case basis. Please contact us.

41. Do you have a referral program?
Yes, we have a referral program that rewards you for referring new customers.

42. How can I learn about new products?
Subscribe to our newsletter or follow us on social media for updates on new products.

43. Do you have any seasonal sales or promotions?
Yes, we run seasonal sales. Keep an eye on our website and newsletter for announcements.

44. What should I do if I experience issues with my order?
Contact our customer service team for assistance with any order issues.

45. How can I change my account information?
Log into your account and update your information in the account settings.

46. What is the difference between original and aftermarket parts?
Original parts are made by the device manufacturer, while aftermarket parts are produced by third-party companies.

47. Do you have a minimum order quantity?
There is no minimum order quantity for most items, but bulk orders may have specific requirements.

48. Can I request a catalog of your products?
Yes, you can request a digital catalog by contacting us.

49. How do I stay updated on industry trends?
Follow our blog and social media for insights on mobile technology and trends.

50. What should I do if I have additional questions?
Feel free to contact our customer support team for any further questions or concerns.